SHIPPING & RETURNS
SHIPPING POLICY
At Adalene, we are committed to delivering your order as quickly and carefully as possible.
Processing Time
All orders are processed within 1–3 business days after payment has been confirmed. During busy periods, processing times may be slightly longer.
Shipping Times
As we work with trusted suppliers around the world, estimated delivery times are:
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United States: 7–15 business days
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Canada: 8–18 business days
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United Kingdom: 6–10 business days
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Australia & New Zealand: 8–16 business days
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Europe: 7–15 business days
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Rest of the World: 10–20 business days
Please note that delivery times are estimates and may vary due to customs, weather conditions, or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. We may also offer free shipping on qualifying orders during promotional periods.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees depending on your country's regulations. These charges are the responsibility of the customer.
Delayed or Lost Orders
While we do our best to ensure every order arrives on time, unexpected shipping delays can occasionally occur. If your order has not arrived within the estimated delivery timeframe, please contact our customer support team and we will be happy to assist you.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order. We are unable to take responsibility for orders shipped to incorrectly provided addresses.
Contact Us
If you have any questions about your order or our shipping policy, please contact our customer support team. We are always happy to help.
RETURN & EXCHANGE POLICY
At Adalene, we want you to feel confident with every purchase. If you're not completely satisfied with your order, we're here to help.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return, your item must:
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Be unworn, unused, and in its original condition.
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Have all original tags attached.
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Be returned in its original packaging.
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Show no signs of wear, washing, or damage.
Items that do not meet these requirements may not be eligible for a refund or store credit.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
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Bodysuits
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Lingerie and underwear
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Swimwear (unless faulty)
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Earrings and certain accessories
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Gift cards
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Final sale or clearance items
Refunds & Store Credit
Once your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved, you may choose either:
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A refund to your original payment method, or
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Store credit to use on a future purchase.
Refunds are typically processed within 5–10 business days after approval. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
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Your order number
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A brief description of the issue
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Clear photos of the item and, if applicable, the packaging
We'll review your request and provide a replacement, full refund, or store credit at no additional cost.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
For your protection, we recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.
How to Start a Return
To begin a return, please contact our customer support team with your order number and reason for the return. We will provide you with the return instructions.
Contact Us
If you have any questions about our Returns & Refund Policy, please don't hesitate to contact us. Our team is always happy to assist you.